Regardless of what any shipping clerk at a counter may tell you, Fed Ex and UPS do NOT insure jewelry. Insurance on returns is your responsibility. We therefore suggest using the United States Postal Service for returns so that you can adequately insure in case of loss and/or add delivery confirmation to track whether or not your return has been received. Loss resulting from noninsured or damaged merchandise results in zero refunds. Please protect us both with safe return procedures, protective packaging and adequate insurance. Please also include written instructions along with contact information in your package. We ship and receive a large volume of packages each day and clear instructions with your return will expedite any refund due.
Return and Refunds: Stones
Stones in your possession are your responsibility. Please do not ship stones without proper packaging to protect stones. Please follow the procedures for Returning Merchandise above. All stones sent for inspection are expected to be returned in undamaged, original condition. Following the 10 day “see for yourself” inspection period, all stone sales are considered final and nonrefundable. Stones that were not in stock and were special ordered for you will be subject to a 30% restocking fee.
Deposit and Refunds: Custom Made Treasures
Because of the unique nature of special order, custom pieces or designs altered to your specifications or special needs and special order designer items, a deposit of ½ of the anticipated total cost is required to begin work. When a decision is made to make a custom piece, we have to pay for the time and labor of master craftsmen on these items. The cost of changes in design or modifications once a piece is begun lies fully with the client and those costs are nonrefundable and will be added to the final cost of the piece. Therefore, full refund of the purchase price will not be given on any items cast specifically to fit the stone you purchased or already own. Any partial refund given due to dissatisfaction with design or workmanship will be limited to amounts over and above costs of incurred materials and labor. Damaged items or items worked on by another jeweler are not refundable for any reason.
Returns and Refunds: Gold and Platinum Jewelry
- There will be a 30% restocking and restoration fee on returns for any merchandise which has been assembled, sized or altered as per your request. We incur a non-refundable expense of parts and labor when we set stones and/or size a ring. When returned, a piece then needs to be restored and refurbished before it can be offered for resale even at clearance pricing. This is what the 30% restocking fee is applied to. This 30% fee will be deducted from any refund due.
- Any returns for refund on gold and platinum jewelry due to workmanship dissatisfaction must be made within 60 days of sale. After 60 days, work is warranted for repair or remake due to errors in workmanship for a period of one year. Our refund does not apply to dissatisfaction due to a desire to change designs or request modifications to the original order. Changes in design or modifications will be billed to the client.
Shipping, handling and insurance charges
These are not refundable for any reason.
Inscriptions and engravings
Jewelry items carrying any inscriptions other than trademarks or materials content are not refundable under any conditions.